旅游协议
为方便客人阅读我们把部分改退团条款翻译为中文，如有争议及未列条款请以英文版本为准
转团：如您确定要转团，请在您所报的团出发前8天以上以邮件的形式告知我们，您的每次更改需要支付￡25/人的手续费。
退团：出团前8天以上退团，收取￡50/人手续费；出团前7-4天退团，收取50%团费的手续费；3天或3天以内退团，将不予退费。
英国旅游合同条款（Terms and Conditions）
Please read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.
a) Insurance Information
b) Booking Conditions
c) Tour Information
Insurance Information
This policy is for residents of the UK only (the validity of UK visa is longer than 6 months, not including 6 months) and travel from the UK only.
Travel insurance is an essential issue. You have to have the right cover for you trip. It is compulsory for all clients traveling on these tours to have holiday insurance against loss of money and luggage, medical expenses, cancellation charges in the event of illness prior to departure, etc. Passengers are strongly recommended to take advantage of our special Travel Master Insurance cover which is arranged by Matthew Gerard Travel Insurance Services Ltd, a member of the Association of Travel Insurance Intermediaries Ltd. However, if you are not taking this insurance you must provide us with your independent insurance details.
|
Premiums (per person)
|
UK & Ireland (18yrs - 65yrs)
|
Europe (18yrs to 68yrs)
|
|
up to 5 days
|
￡8.00
|
￡17.00
|
|
up to 10 days
|
￡10.00
|
￡21.00
|
|
up to 17 days
|
￡11.00
|
￡25.00
|
|
Summary of Cover
|
Up to Per Person
|
|
Cancellation & Curtailment
(to increase to ￡5,000 additional premium required)
|
￡3,000
|
|
Medical & Repatriation Expenses
|
￡5,000,000
|
|
Additional Hospital Benefit
|
￡1,000
|
|
Personal Accident
|
￡25,000
|
|
Personal Effects
-Valuables Limit ￡250
-Single Article Limit ￡250
-Money (Cash Limit ￡250)
-Loss of Passport
|
￡1,500
|
|
Luggage Delay of Personal Effects
|
￡100
|
|
Personal Liability
|
￡2,000,000
|
|
Missed Departure
|
￡1,000
|
|
Delayed Departure Benefit
(After first 12 hours ￡20 and ￡10 per full 12 hours thereafter)
|
￡100
|
|
Legal Expenses
|
￡25,000
|
*The above are maximum benefits. Full terms and conditions are as per the insurance certificate, a copy of which is available on request. For all holidays including by Car/Coach/Sea or Air Travel.
Rating Notes:
Adults：Age at 18 years old and above.
Children：Age 2-17 years old in full time education, traveling with adults.
Infants：Age under 2 years old traveling with adults is free of charge.
Senior：69-74 Yrs 2 times adult rate，75-84 Yrs 3 times adult rate
IPT: All premiums include 17.50% Insurance Premium Tax.
Policy Insurance Certificate with and full policy details will be forwarded to you with invoice and confirmation.
IMPORTANT NOTES
Under the Association of British Insurers General Business Code of Practice, we must draw your attention to important features of your policy including:
Police Document: You should read the document carefully. It gives you full details of what is and is not covered and the conditions of cover.
Conditions, Exclusions and Warranties: Conditions and exclusions apply to individual sections of your policy while general exclusions, conditions and warranties will apply to the whole of your policy.
Health: Your policy contains restrictions regarding pre-existing medical problems concerning the health of the people traveling and or other people upon whose health the trip may depend.
Property Claims: These claims are paid based on the value of the goods at the time you lose them and not on a ‘new for old' or replacement cost basis.
Policy Limits: Most sections of your policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example, for any one item or for valuables in total.
Policy Excesses: Under some sections of the policy, claims will be subject to excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is the excess.
Reasonable Care: you need to take all reasonable care to protect yourself and your property, as you would if you were not insured.
Complaints: Your insurance policy includes complaints procedure, which tells you what steps you, can take if you wish to make a complaint.
Money Back: Your policy may contain a cooling off period of 10 days during which you can cancel the policy in writing and get a refund with a admin fee of ￡5 deducted, if you have a justifiable reason for being dissatisfied with the cover it provides.
Booking Conditions(Your contract with Omega Travel Limited)
Please read carefully as it sets out the booking conditions for your holiday. The Omega Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the general information forms the basis of our contract with you.
Our Commitment to You:
1. PAYMENT AND CONFIRMATION
Once you have booked and paid your payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons traveling and a binding contract between us will come into existence when we send our Confirmation & Account to you. ‘you' and ‘yours' means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage).
2. INSURANCE
All participants on our tours must have adequate travel insurance. If you take the cover featured in clause (3), the premium should be sent with your full payment and it is non-refundable. If you choose to take out alternative insurance, you will be required to sign the indemnity section of the booking form.
3. PRICE POLICY
In this brochure prices are correct at the time of publication (Dec 2003). We reserve the right to change prices from time to time. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Prices are based on the rates of exchange and subject to variation if there is an increase due to government action, a change in exchange rate, or increase in transportation costs or fuel prices. Any increase will be notified to you at least 4 weeks before departure. Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%, you will be entitled to cancel your holiday with a full refund except insurance premium.
4. AMENDMENTS – By us
If we have to make a major change to your holiday arrangement because we are forced to do so by circumstances usually beyond our control, we will inform you immediately and our objective will be to minimize your inconvenience. We will try to offer you alternative arrangements as close as possible to your original reservation. In the unlikely event that they are of inferior value we will refund the difference in holiday price and also provide you with compensation detailed below. You will then have a choice of (1.) Accepting the change of arrangement; (2.) Taking another available tour we offer at a similar price; (3.) Canceling your holiday with a full refund (without compensation).
|
Notice before departure
|
Compensation per person
|
|
More than 30 days
|
Nil
|
|
29 - 20 days
|
￡5.00
|
|
19 - 15 days
|
￡10.00
|
|
14 - 8 days
|
￡15.00
|
|
7 - 0 days
|
￡20.00
|
Clearly such compensation does not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, and closure of airports or similar events beyond our control.
5. CANCELLATION – By us
The lowest tour prices printed are based on an economic number of people travelling together. Should this required minimum number of participants not be reached, we reserve the right to re-cost the price or to cancel any tour up to 7 days before departure, in which case we would make a prompt refund of all monies paid.
If we cancel your tour at any time as a result of circumstances beyond our control, as defined under Amendments, we will inform you without delay and will offer you the choice of an alternative holiday, if available, or a full refund of all monies paid. Should we cancel your tour within 7 days of departure for reasons other than those beyond our control, you will be entitled to a full refund of all monies paid plus compensation payable in accordance with the scale set out under Amendments. However, no compensation will be offered if you default in payment of the balance by the specified date.
6. DELAYS AND BREAKDOWN
We wish we could guarantee to you that there is never be any delay or breakdown, but unfortunately delays or breakdown still occur. If and when this happens we will be on hand to look after you. If any delay or breakdown happened we would try to provide refresh meal when it is possible. Alternatively, we will give you￡10 per person compensation for the first 5 hours delay or breakdown and a further ￡10 for each subsequent 5 hours delay up to a maximum of ￡30 per person unless you have a travel insurance policy (other than the one we offer) which provides such delay protection cover-in this case you must claim on your own insurance.
7. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier and where available our local agent or guide who will put things right. If you are not satisfied locally you must obtain written confirmation of the complaint raised and write to us within 28 days after your return, then we will deal with it promptly and fairly within the terms of conditions.
8. BROCHURE INFORMATION
All information contained in this brochure is based on information available at the time of publication. We reserve the right to change any brochure information before your booking is confirmed and the amended information will then form part of your contract with us. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Your Commitment to Us:
9. FULL PAYMENT
You must pay full cost of your holiday at the time of booking plus appropriate insurance premium if applicable. For insurance requirements see clause (12). Your payment and the issuing to you of a confirmation create a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking.
10. AMENDMENTS – By you
Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 30 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay an administration charge of ￡25 per person per alteration. However if the alteration is requested within 30 days before departure, it will be treated as a cancellation and you will be liable for the cancellation charges set out in clause (7).
11. CANCELLATION – By you
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the Booking Form and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges (percentage of tour price) as shown:
|
Period before departure
|
Cancellation Charge
|
|
More than 8 days
|
￡80
|
|
7 - 4 days
|
50%
|
|
3 days or less
|
100%
|
However, if you cancel you holiday 31 days before departure due to Visa problem, you need provide your visa refuse letter to us, ￡25 will be retained as administrative fee and the rest of your payment will be refunded to you.
Note: Our travel insurance includes cover, under certain circumstances, against loss of cancellation fees and the premiums are not refundable.
12. YOUR INSURANCE
Adequate personal travel insurance is essential for your own protection. You must therefore take out for your whole party, either the holiday insurance we offer (details on Holiday Insurance section) or another policy giving at least as good cover before we will accept your booking. If you do not purchase our insurance at the time of booking, you need send us an letter to provide us with your alternative insurer. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. If you do not take out our insurance or provide us with details of your alternative policy within 14days of booking (or no less than 3 day before departure if booking within 14 days of departure), you will not have met with the terms and conditions of booking and we reserve the right to cancel your booking with cancellation charges as shown in paragraph clause (11) of those Booking Conditions.
13. YOUR RESPONSIBILITIES
a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas (see the Passport & Visa section)
b) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you (including any return travel arrangements).
14. YOUR COMPLAINT
We do our best to give you an enjoyable, trouble-free tour, but occasionally even the best laid plans can go wrong. If you have a problem or complaint you must tell us so that it can be sorted out on the spot. If your complaint cannot be resolved there and then, you must write to us with full details within 28 days of your return from your tour. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.
Tour Information
All about your booking process:
Our correct booking procedure = Filling booking form and sign your contract > Make payment > Documentation Preparation > Receipt of Documentation from Omega Travel > Apply for Visa > Final Confirmation > Departure.
All about your Accommodation and meal:
1. Basically hotels on your tour are 3 star hotels based on 2 adults sharing a standard room with facilities.Supplements may apply for any additional facilities. Three bedded rooms in other locations are usually twins with extra bed and space may, therefore, be reduced. The extra bed is usually a camp or folding bed.
Single supplement will be applied if those of you who are single travelers or want to stay in a single room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.
2. Meals included in your tour are breakfast and maybe partially dinner. Breakfast may be Continental style or Buffet style. Continental Breakfast which is only included bread, milk, juice cereal, cheese and butter. Dinner (if any) could be Western food or Chinese food.
All about your touring holiday:
1. Hotels on your tour
It may be occasionally necessary to use alternative hotels to those shown on our hotel list. Such alternative hotels will be of an equivalent standard to those indicated and final details will be provided with your tickets. Hotels may sometimes be located outside the city centres in outlying areas but will still have access to the city for sightseeing.
2. Please bear in mind that our tour itineraries too may have to be changed for operational reasons, sometimes at short notice, or because of weather, road or traffic conditions, mechanical breakdowns, police activity etc.
3. Ferry Crossing
The tour is based on the short Channel ferry-crossing route, Dover-Calais. Details of your ferry crossing will be included in your travel documentation. However, we reserve the right to direct tours to alternative ports if necessary.
4. Escorted tours are accompanied by tour leader or local guides on the touring part of the itinerary, but not on days when there are no sightseeing tours included.
All about your cost:
1. Your holiday cost will be included tour fee, travel insurance, visa application fee (if any) and tip.
2. Child price (6 -12 years of age on day of departure) are available on certain tours. – see individual brochure pages for details. In our experience, younger children do not enjoy touring holidays and we, therefore, do not accept bookings for children under 6 years of age on coach tours. Please note that we cannot accept bookings from unaccompanied children under 16 years of age.
All about your passport & visa:
1. Your passport must valid for at least three months remaining.
2. If you want us to apply for the visa for you, you should 1) have a British Visa for over 6 months (not including 6 month) and still has at least one month remaining on the day of return from holiday; or 2) your British Visa valid for less than 6 month (including 6 months), your visa should be multiple entry, here comes two scenarios. If you are in UK you should apply visa in person with a confirmed return ticket. It takes about two months to complete the whole process. The better way is that you apply your Schegen visa when you are still in China.
3. If your British visa valid more than 6 months, then you do not need visa to Switzerland, otherwise you need apply Swiss Visa only when you are in China.
4. Document for visa:
The completed application form (two copies)
Two passport size photos
Passport with signature
Latest letter (one month old) from the employer or university
Latest bank statement showing a minimum of one thousand pounds balance
5. For those who with a dependant visa, you need provide an English notarisation of your marriage certification for your sponsor and birth certificate for your child.
6.Visa fee is non-refundable if visa application fails, although every effort will be made to ensure the success of visa application, yet in case of any possible visa failure Omega Travel shall not be held responsible in any way what so ever.
As travel regulations are constantly changing, we as a Tour Operator are unable to provide up-to-date information concerning such requirements, it is , therefore, our customers' own responsibility to ensure that you comply with all necessary Visa, Passport or other travel regulations. We can not accept any liability should your passport or visa requirements not be in order.
Licensing
Tours in this brochure are operated by Omega Travel Limited. A member of the Association of British Travel Agents (ABTA No. J3326). And bonded with major banks to protect customer holiday repatriation.
Booking Form
Please make sure you read through contract before you send out your booking form. Sending booking form indicates that you have accepted our contract.
饮水
欧洲自来水大致安全随时可饮用。唯有意大利必须煮开。罐装矿泉水到处可以购买，请团员随身携带以便沿途止渴。最便宜的矿泉水多在咖啡座，或超级市场以及高速公路上的餐厅咖啡室。但请勿在享用晚餐的时候带进餐厅，尤其是西式餐馆。餐厅跑堂及服务员乐于销售各种饮料，原因是欧洲团体膳食均不包含茶水，也因为服务生可从中获得额外的津贴，习俗多年不变，敬请留意。一般价钱若粗算是：啤酒～3.3欧元或者是2英镑；可乐～3.3欧元或者是1英镑；矿泉水～3欧元或者是1英镑；咖啡红茶～2欧元或者是0.7－1英镑。一公升矿泉水，在廉价商店大约是0.5至1欧元或0.5英镑不等。
电压器
欧洲酒店均不提供水壶或开水壶，您最好携带旅行装的泡水器，方便您晚间在房内冲泡咖啡或者中国茶等饮料，省钱省事。但千万注意勿将热器未冷却的时候放在地毯或者桌子上烫毁公物，赔钱令当别论，给酒店经理带来烦恼之事，尽量避免。英国以及欧洲的电压都是220 V，插头于国内的电器也不一样。英国电器插头，是呈三角方柱型，欧洲其它国家插头都属两根圆柱行，请留意。
电话
阁下若携带手机，欧洲各地都可使用，方便省钱省时。公共电话也是随处可见，您最好是事先准备好当地的电话卡，避免使用麻烦的硬币，同时，请勿购买高价值电话卡，以免造成浪费。
货币
欧元通用每一个您到访的欧盟国家(英国、瑞士除外，英国：英镑，瑞士：瑞士法郎)，因此方便得很，奉劝阁下预先换好货币，以免在邻国银行兑换时手续费高昂。也请准备好一部分硬币，方便作小费开销。购物时也可用信用卡，一般来说，每个商店都有信用卡机，很方便。
膳食
根据我们的经验以及团员的反映，我们的导游会尽量安排您在当地的中餐馆用膳。一般来说，各地的餐馆烹饪水平不同，服务也不同，较普通的作为安排为10人一桌，并提供5菜一汤，加白饭，香茶及时下水果；有时也会6人一桌，4菜一汤，白饭，香茶及时下水果，根据具体情况，导游会做适当的调整。在英国，具有代表性的膳食是薯条和鱼，价钱一般是4－5英镑，不收信用卡。如果您想品尝的话，请准备零钱。
在西式餐厅，膳食服务方式，多属3道欧洲标准式：
头盘：为时下汤和沙拉。
主菜：为意大利面，通心粉或一块鸡、猪或牛肉(由饭店决定)。方便的有烤马铃薯，或西式饭。
甜品：雪糕，或时下蛋糕、布丁或一个苹果或香蕉等时下水果。
饮料不包括在内。
购物
买什么送给亲朋好友，是每一个团员都会面临的小问题。欧洲文化历史悠久，纪念品随处可见，以下是我们的观察以及总结，请点击此处查看，供您参考。
教堂瞻仰
欧洲是一个天主教及基督教信仰大陆，不少教堂都是参观圣地，由于当地不少善男信女在场默默祷告，团体到场请勿大声喧哗。为表示尊重，进场时请勿穿著无袖露肩服饰，女士们裙子要过膝盖，男士应将帽子脱下，关闭手提电话。
公共厕所
长途车上虽有厕所，因为卫生关系，谢绝使用；旅客将会每两个小时下车休息15～20分钟。请注意，公共厕所看管员柜台有一个小盘子，那是给您放小费用的，每次约为0.5欧元或者0.2英镑左右。利用公厕而不付小费，纯属不得体的表现，相信您不会令您自己及其它团员难堪。
地下火车与的士
地下火车各大城市都不相同，若有机会不妨一试，体会当地的交通环境。售票机安装在各进口处，都接受纸票或硬币。在意大利，车票同样可以在香烟售货处购买，导游会为您指明这些咨询。在欧洲乘坐巴士，车上虽然无人看守，但是会有查票员出现，若乘客没有买票，罚款最多80欧元。在英国，火车交通很发达，基本上每个城市都有火车。票价请在火车站的询问处咨询。
罗马观光
所有巴士都要在指定地方停车，罗马市内不允许旅行车行驶，城市观光有专门的蓝色巴士，车资需要团员自己来承担。团员必须跟紧大队，由导游带领，以步行的方式浏览城市。一般来说，步行时间为7到8小时，包括自由活动时间在内，请各位团员做好准备。夏季烈日当空，请准备好太阳伞、矿泉水避免不必要的麻烦。观光车是现金交易，现场购买，票价一般是7－8欧元左右。某些团，住宿村落，也提供乡间火车，直通罗马，到时，领队也许会采取不同的方式，敬请留意。
普通药物
晕车晕船，或者水土不服，欧洲看医生，语言复杂，安排麻烦。随身带上良药，能解霎时烦恼。在意大利，夏天更是蚊虫繁殖季节，晚间不妨点上蚊香，然您甜睡一宿。
长途旅游观光车
欧洲观光，半世纪以来都是乘坐豪华观光旅游巴士。车上采用最新、最豪华的巴士，奔驰欧洲大陆，车窗宽大无阻，车内有紧急厕所，冷热空调。当团体人数超过40人或更多，领队将依情况，作轮流调位，以示公平。每天坐不同的位子，您也可以从不同的角度欣赏窗外的景色。如有晕车问题，轮流调位将由领队个别处理，恕不提供特权。请团员保证座位整洁，卫生间干凈，请勿在车厢内喝咖啡或吃雪糕，油腻食品等。车厢内有废物箱。
服务小费
欧洲各地生活水平较高，收入较微的行业如酒店服务生、餐厅跑堂、的士或长途司机等均希望能在服务后得到小费以获得额外的收入，作为消费者也借此表示对服务者的感谢。如果您单独在餐厅用餐，请在离开时在桌上放上总消费的10%作为小费。离开酒店时，可以在枕头上放上一个硬币给清洁小姐。您的欧洲司机与领队，多天的服务，行程安排以及旅途中您的安全都下了不少心思，也希望团员在旅游过程中给小费。【您所交的团费，不包含此项费用】一般来说，小费每人每天3欧元或者是2英镑，领队收取费用。
小心扒手
最后，由于现在欧洲各边境大门大开，前西欧或阿尔巴尼亚各国游牧民族散布大小城镇，小偷很多，请团员们看管好自己的随身物品，尤其是钱包、相机、护照等贵重物品，以免一些不必要的麻烦。夫妻俩最好分开钱财以防万一。
护照保管
请您将护照复印一份，另有收藏，以备不时之需。
团体失散
请携带旅店名单，若您与团体失散，请自雇用的士，按地址返回。领队与司机若已超过休息时间，恕不特为您接送，领队有手机，请尽管联系。
欧美嘉微信
巨人之路北爱尔兰七日豪华游 所有组团